The job of a manager is practically same. But there is difference in manager’s skills, ability, strength, experience, intellectual ability etc. So, in organizational hierarchy we see three levels of management.
Each level has different set of jobs and responsibilities but all are toward fulfilling a goal.
Top-level managers, or top managers, are also called senior management or executives.
These individuals are at the top one or two levels in an organization, and hold titles such as: Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operational Officer (COO), Chief Information Officer (CIO), Chairperson of the Board, President, Vice president, Corporate head.
- Top-level managers make decisions affecting the entirety of the firm.
- Top managers do not direct the day-to-day activities of the firm; rather, they set goals for the organization and direct the company to achieve them.
- Top managers are ultimately responsible for the performance of the organization, and often, these managers have very visible jobs.
Top-level managers requires to have very good conceptual and decision making skills.
Middle-level managers, or middle managers, are those in the levels below top managers. Middle managers’ job titles include: General Manager, Plant manager, Regional manager, and Divisional manager.
- Middle-level managers are responsible for carrying out the goals set by top management. They do so by setting goals for their departments and other business units.
- Middle manager’s controls, motivate, and assist first-line managers to achieve business objectives.
- Middle managers also communicate upward, by offering suggestions and feedback to top managers. Because middle managers are more involved in the day-to-day workings of a company, they may provide valuable information to top managers to help improve the organization’s bottom line.
Middle-level managers’ job’s perfection depends very much on this communication and interpersonal skills.
First-level managers are also called first-line managers, shop level managers, or supervisors. These managers have job titles such as: Office manager, Shift supervisor, Department manager, Foreperson, Crew leader, Store manager.
- First-line managers are responsible for the daily management of line workers—the employees who actually produce the product or offer the service.
- There are first-line managers in every work unit in the organization. Although first-level managers typically do not set goals for the organization, they have a very strong influence on the company.These are the managers that most employees interact with on a daily basis, and if the managers perform poorly, employees may also perform poorly, may lack motivation, or may leave the company.
A First-level manager requires having technical skill knowledge for the particular work that he is supervising.